Do you need help or have a question about how to use a feature of the I.T. on Tap service?

The resources you need are all on this page.

Step 1: Getting Connected and Logging In

If your question is about logging in to the I.T. on Tap service, then start by checking the Getting Connected web page.

The most frequently-encountered problems are quickly resolved by either upgrading your computer to a more recent version of Java or installing the Client Software - instructions are on that page.

Step 2: Support Wiki

Whenever our technical team writes up how-to instructions, they are saved in the Support Wiki for future reference.

It's a type of knowledgebase, there's a good chance you'll find the answer to your question in there. This is usually the fastest way to get your question answered.

Hint: if you have a clear idea of what you're looking for, you can use the Search box on the Wiki, or jump straight to the Wiki Sitemap and scan the section titles to find the right topic.

If you have a more general/less technical question about the I.T. on Tap service, you may find the answer on our Frequently Asked Questions web page.

Step 3: Email Support

You can log a support request by emailing support@itontap.com . This address is monitored by our support teams and support requests are distributed to our team of technical specialists for resolution.

Please be sure to included a detailed explanation of your question or problem, the circumstances in which you encountered the problem and as much background information as you can provide. This will enable our support team to resolve the problem or answer your question as quickly as possible.

Step 4: Phone Support

If you have an urgent issue that can't wait, call our helpdesk on this number:

02 9925 8017 (within Australia)

+61 2 9925 8017 (international)