Do you need help or have a question about how to use a feature of the I.T. on Tap service?

The resources you need are all on this page.

Step 1: Getting Connected and Logging In

If your question is about logging in to the I.T. on Tap service, then start by checking the Getting Connected web page.

The most frequently-encountered problems are quickly resolved by either upgrading your computer to a more recent version of Java or installing the Client Software - instructions are on that page.

Step 2: Support Wiki

Whenever our technical team writes up how-to instructions, they are saved in the Support Wiki for future reference.

It's a type of knowledgebase, there's a good chance you'll find the answer to your question in there. This is usually the fastest way to get your question answered.

Hint: if you have a clear idea of what you're looking for, you can use the Search box on the Wiki, or jump straight to the Wiki Sitemap and scan the section titles to find the right topic.

If you have a more general/less technical question about the I.T. on Tap service, you may find the answer on our Frequently Asked Questions web page.

Step 3: WebForm Support Request

You can create a support request using our online Web Form at https://servicedesk.itontap.com. Just use your IT on Tap username and password to login. This will provide us with accurate information in relation to your request.

Step 4: Phone Support

If you have an urgent issue that can't wait, call our servicedesk on this number;

Phone Support Hours: 0900-1730 Monday - Friday

02 9925 8017 (within Australia)

+61 2 9925 8017 (international)