Blog
Hello. My name is Sadek and today I will show you how Sugar’s customer support tools centralize customer service requests across channels to allow companies to manage cases, diagnose bugs, share knowledge, and resolve customer issues.
The display of the homepage changes based on the role of the user. Right on my homepage I can access my open cases based on priority or status for example. I can also view existing bugs or a list of all cases by user by status or any other report which allows me to measure the responsiveness of the customer support team.